Refunds & Returns

Last updated: October 1, 2026

Fremont Bottle Works LLC gives you 30 days from delivery to start a return on eligible Jones SodaN goods bought at jonessodastores.xin.

What we take back

Unopened bottles, sealed multipacks, and unworn apparel in original packaging. The item must be in the same condition we sent it. Keep your receipt or order email.

What we cannot take back

• Opened food or drink, including any bottle that has been unsealed
• Perishable goods and items that cannot be restocked for food-safety reasons
• Gift cards
• Custom-printed labels or tees made to your artwork once production has started

How to start a return

Email [email protected] with the order number and the SKUs you want to send back. Wait for an RMA before you ship. Returns sent to the manufacturer or dropped at the Seattle address without an RMA may be refused. Do not mail glass without the packing instructions we send.

Refunds

Once we inspect the return we credit the original payment method. Sale-price orders are refunded at the amount you paid. Shipping on the original order was free, so there is nothing to refund on outbound postage. Return freight is the customer’s unless we shipped the wrong flavor or a broken bottle.

Damaged on arrival

Photograph the carton and the bottles and write [email protected] within seven days. We will replace or refund broken glass that failed in transit.

Mailing address for authorized returns only:
Fremont Bottle Works LLC
1421 N 34th Street, Suite 200, Seattle, WA 98103, United States